Terms of Service | PlanMyOffbeat

Welcome to PlanMyOffbeat. By accessing our website, using our interactive trip planning tools, or participating in our Tour Provider Marketplace, you agree to comply with and be bound by the following Terms of Service.

1. Marketplace Coordinator Role & Services

PlanMyOffbeat is a discovery and matching platform. We provide an interactive trip planner for custom itineraries and match travellers with verified, independent local tour operators (“Providers”).

No Tour Operation: PlanMyOffbeat is NOT a tour operator. We do not own, manage, or operate any vehicles, hotels, sightseeing programs, or guiding services. All travel packages and local arrangements are delivered solely by the matched Provider.
No Escrow / Direct Payments: For Version 1 (V1) of our marketplace, PlanMyOffbeat does NOT process traveller payments or hold funds in escrow. All booking payments, deposit advances, balances, and cancellations are handled directly between the Traveller and the Provider.

2. Estimates, Quotes, & Validity

Planner Estimates: All pricing estimates, hotel tier budgets, and taxi fares generated inside the `/trip-planner` interface are indicators based on average historical costs. Real-time rates provided by local operators in final quotes will supersede planner estimates.
Quote Validity: Unless stated otherwise by the operator, custom quotes (`TourOffer`) are valid for 48 hours from submission. Rates are subject to season, occupancy, and permit availability.

3. Mutual-Consent Contact Sharing

To protect user privacy and prevent unsolicited outreach, PlanMyOffbeat enforces a **Mutual-Consent Phone Reveal** policy:

Phone numbers remain hidden in the system by default.
Both the traveller and the provider must explicitly click "Request Phone Number" to consent to contact-sharing. Once both parties have consented, the numbers are revealed.
Circumvention Rule: Users and operators must not write email addresses, phone numbers, website links, or external contact details directly in the in-app chat before mutual-consent is verified. Attempting to bypass the communication platform to avoid audits is a violation of these Terms.

4. Provider Obligations, SLA, & Commission

Operators registered in our directory agree to the following terms:

KYC Verification: Providers must supply correct business verification documents (PAN, GST, business registration, tourism licensing, bank statements, and photo IDs). Providers must not upload Aadhaar cards. Accounts found with fraudulent KYC details will be immediately suspended.
48-Hour Response SLA: To maintain high marketplace quality, Providers are expected to respond to incoming traveller leads or chat queries within 48 hours. Consistent delay in responses will automatically decrease the operator's organic search visibility and platform ranking.
10% Standard Commission: Providers agree to pay PlanMyOffbeat a standard 10% commission fee on the total value of any booking converted via the platform. If a booking is confirmed, the provider must log the conversion details in their portal. Bypassing the platform to avoid commission obligations will result in permanent provider organization suspension and forfeiture of outstanding balances.

5. Chat Logging & Monitoring

To maintain marketplace safety, verify conversion milestones, audit commission calculations, and resolve traveller complaints, PlanMyOffbeat administrators log and may inspect chat transcripts. Administrators reserve the right to flag or remove inappropriate messages, spam, or direct contact details sent in violation of Section 3.

6. Reviews & Rating Policy

Travellers may submit reviews and ratings for providers after booking completions. Reviews must represent genuine customer experiences. PlanMyOffbeat reserves the right to moderate, hide, or remove reviews that violate content guidelines, contain offensive text, or are suspected to be fraudulent or incentivized.

7. Dynamic Media Disclaimer

PlanMyOffbeat dynamically retrieves images and media from third-party public repositories (such as Wikimedia Commons, Flickr, and Openverse) matching place names. We do not host, control, or own these files. If you encounter any dynamic image that is copyright-infringing, inaccurate, or inappropriate, please contact us at planmyoffbeat@gmail.com, and we will immediately blacklist the image from our platform.

8. Contact Us

If you have questions regarding these Terms, please reach out via our Contact Page or use one of the contact options below.